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Omnichannel Apps

Omnichannel apps give consumers a choice to engage with you on their favorite channels like:

  • SMS

  • Email

  • Voice

  • WhatsApp

  • Telegram

  • Facebook Messenger

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You must have the Omnichannel featurearrow-up-right enabled and have agentsarrow-up-right and managersarrow-up-right assigned to receive and send Omnichannel messages.

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